Terms and Conditions
Man with Van Bromley Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Bromley provides removal and associated services. By booking or using our services, you agree to be bound by these terms. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Client means the person, company, or organisation booking or using our services.
We, us, our means Man with Van Bromley, the removal service provider.
Services means any removal, man and van, transport, loading, unloading, packing, or related services that we agree to provide.
Goods means the items and property that you request us to move, handle, pack, or transport.
Contract means the agreement between you and us for the supply of services, which is formed when we confirm your booking.
2. Scope of Services
We provide man and van and small removal services, including collection, transport, and delivery of goods, together with loading and unloading as agreed at the time of booking.
The precise scope of services will be set out in your booking confirmation, including the collection and delivery addresses, estimated time, and any additional services such as packing or dismantling and reassembly of furniture where available.
We reserve the right to refuse to move goods that are unsafe, prohibited by law, inadequately packed, or which may cause damage, injury, or infestation. This includes, but is not limited to, hazardous materials, flammable substances, illegal goods, live animals, perishable items, and any item we reasonably deem unsuitable.
3. Booking Process
Bookings may be made through our online enquiry process or by direct arrangement with us. All bookings are subject to availability and are not confirmed until we have issued a confirmation.
When making a booking, you must provide accurate and complete information, including the collection and delivery addresses, property access details, parking restrictions, the nature and approximate volume of goods, and any special handling requirements. Our quote and scheduling are based on the information you provide.
Any changes to your booking, including date, time, addresses, or volume of goods, must be notified to us as soon as possible. We will use reasonable efforts to accommodate changes but cannot guarantee availability or the same price. Changes may result in a revised quote and additional charges.
We may request a deposit or full prepayment to secure your booking. If a deposit is requested and not paid within the specified time, we may release the booking slot without further notice.
4. Quotes and Pricing
We may quote on an hourly rate or a fixed price basis, depending on the job and the information you provide at the time of booking. All prices are stated in pounds sterling.
Hourly rate bookings are charged from the agreed start time or the time our team arrives at the collection address, whichever is earlier, until the completion of the job. Waiting time caused by delays not attributable to us, including issues with keys, access, or paperwork, will be charged at the agreed hourly rate.
Fixed price bookings are based on the information you give us regarding the volume of goods, access, distance, and other relevant factors. If the job differs significantly from the original description, we may adjust the price to reflect the additional time, distance, or labour required.
Additional charges may apply for congestion, toll roads, parking fees, permits, or fines arising from your failure to arrange suitable parking. You are responsible for ensuring that legal and safe parking is available at both collection and delivery locations. If suitable parking is not available, we may decline to proceed or may proceed at your risk and charge any resulting penalties back to you.
5. Payments
Unless otherwise agreed in writing, payment is due on completion of the services on the same day. For some bookings, we may require payment in advance, either in full or in part, as indicated in your booking confirmation.
We accept standard forms of payment as advised at the time of booking. If payment is not made when due, we reserve the right to charge interest on the overdue amount at a reasonable commercial rate until full payment is received.
Where services are provided to a business client, we may, at our discretion, agree separate invoicing arrangements. In such cases, payment terms will be set out in the invoice or written agreement. Failure to pay within the agreed terms may result in suspension of further services and recovery action for outstanding sums.
We reserve a lien over the goods in our possession until all sums due to us have been paid in full. If any amount remains unpaid after reasonable notice, we may sell or dispose of some or all of the goods to recover our costs and outstanding charges, and we will account to you, after deduction of our costs, for any surplus value received.
6. Cancellations and Amendments
You may cancel your booking by giving us notice. The following provisions apply to cancellations, unless otherwise stated in your booking confirmation.
If you cancel more than 48 hours before the scheduled start time, any prepayments made may be refunded, less any reasonable administrative costs or non-refundable charges we have incurred on your behalf.
If you cancel within 48 hours but more than 24 hours before the scheduled start time, we may charge a cancellation fee of up to 50 per cent of the quoted price or minimum charge.
If you cancel within 24 hours of the scheduled start time, fail to be present when required, or prevent us from carrying out the services for reasons within your control, we may charge up to 100 per cent of the quoted price or minimum charge.
If we need to amend or cancel a booking due to reasons beyond our reasonable control, such as vehicle breakdown, severe weather, road closures, or staff illness, we will notify you as soon as practicable and offer an alternative time or a refund of any prepayments made. We are not liable for any consequential loss arising from such amendments or cancellations.
7. Your Responsibilities
You are responsible for ensuring that all goods are ready for collection at the agreed time, properly packed and labelled, and that all items to be moved are clearly identified to our team. Unless packing services have been agreed, you must pack your goods safely and securely.
You must arrange suitable parking and access at both collection and delivery addresses, including any necessary permits, codes, or keys. You must inform us of any access restrictions, narrow staircases, lifts, low ceilings, or other factors that could affect the safe movement of goods or the time required to complete the job.
You must be present, or appoint a responsible adult representative, at both collection and delivery addresses to direct the work, confirm the items to be moved, and sign any job sheets or confirm completion.
It is your responsibility to check that nothing has been left behind at the collection address and that all goods have been delivered at the destination before our team leaves the site. We are not responsible for returning to collect items that were not identified or made available at the time of the move, and additional charges may apply if we agree to return.
8. Excluded Items
We will not carry hazardous materials, illegal goods, weapons, explosives, toxic substances, flammable liquids or gases, cash, bonds, jewellery of high value, important documents, items of exceptional or sentimental value, live animals or plants, or any perishable or temperature sensitive goods unless explicitly agreed in writing in advance.
If you include any such items without our knowledge, you do so entirely at your own risk. We accept no liability for loss, damage, or deterioration of excluded items, and you will be responsible for any damage or loss caused to our vehicle, staff, third parties, or other goods as a result.
9. Waste and Disposal Regulations
We are a removal service and not a waste carrier or disposal contractor unless specifically stated. We cannot remove or dispose of household, commercial, construction, or hazardous waste unless it forms part of a service that we are legally permitted and appropriately registered to provide.
You must not present waste for removal as if it were normal household goods. If waste or items for disposal are included in your booking, you must inform us in advance so we can confirm whether we can legally handle them and advise on any additional charges.
Where we agree to transport items to a licensed recycling centre or disposal facility, you remain responsible for ensuring that the items are lawful to dispose of and that you have authority to do so. Any disposal charges or fees will be payable by you in addition to our service charges.
If we discover waste or prohibited items in your goods during loading or transport, we may refuse to continue with that part of the service, remove such items from our vehicle, or require you to make alternative arrangements. Any resulting delays or extra costs will be chargeable to you.
10. Liability for Loss or Damage
We will exercise reasonable care and skill in providing our services. Our liability for loss of or damage to goods is subject to the limitations set out in this section.
We are not liable for loss or damage arising from your failure to properly pack or protect goods, inherent defects or vulnerabilities in the goods, normal wear and tear, or circumstances beyond our reasonable control, including accidents caused by third parties, road conditions, or acts of nature.
Fragile items such as glass, china, electronics, artworks, and instruments must be adequately protected by you unless packing services are explicitly included. We may refuse to move items that we reasonably consider to be poorly packed or at high risk of damage.
Our total liability for loss of or damage to goods, whether caused by negligence or otherwise, is limited to a reasonable amount based on the value of the affected items and the price paid for the services. We may set out specific monetary limits in your booking confirmation. You should arrange your own insurance cover if the value of your goods exceeds our standard limits.
We are not liable for indirect or consequential loss, including loss of profit, loss of enjoyment, loss of opportunity, or any loss resulting from delay, missed appointments, or inability to use particular items following the move, except where such loss cannot be excluded by law.
You must inspect your goods as soon as reasonably possible after completion. Any apparent loss or damage must be reported to us in writing without undue delay. Failure to notify us within a reasonable timeframe may affect our ability to investigate and may limit our liability.
11. Delays and Time Estimates
Any arrival or completion times we provide are estimates only and are not guaranteed, as they may be affected by traffic, weather, access issues, or other factors beyond our control.
We will use reasonable efforts to keep you informed of significant delays, but we are not liable for any loss or expense you incur due to late arrival or extended job duration, unless a specific time sensitive service has been expressly agreed in writing and paid for accordingly.
12. Insurance
We may hold appropriate public liability and, where applicable, goods in transit insurance for our operations. Details of our cover, including any applicable limits and exclusions, are available on request.
Our insurance does not replace your own responsibility to insure your goods. We strongly recommend that you arrange adequate insurance cover for the full value of your goods during the move, especially for high value, fragile, or irreplaceable items.
13. Complaints
If you are dissatisfied with any aspect of our services, you should raise the issue with the team leader on the day of the move so that we have an opportunity to put things right.
If the issue is not resolved at the time, you should submit a written complaint as soon as possible, providing full details of the booking, the nature of your concern, and any supporting information. We will investigate and respond within a reasonable timeframe.
14. Data Protection and Privacy
We will collect and use your personal information only as necessary to handle enquiries, manage bookings, deliver services, and comply with legal obligations. This may include your name, address, contact details, and service details.
We will take reasonable steps to keep your information secure and will not sell your personal data to third parties. We may share information with our staff and trusted partners who assist in delivering our services or handling payments, subject to appropriate confidentiality obligations.
15. Termination
We may terminate a booking or cease work immediately if you fail to make payment when due, provide misleading information, behave abusively or dangerously towards our staff, or request us to perform any illegal or unsafe act.
In such cases, you will remain liable for any charges incurred up to the time of termination and for any additional costs arising from your breach of these terms.
16. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, are governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these terms or the services provided.
17. General Provisions
If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court, the remaining provisions will continue in full force and effect.
Our failure or delay in exercising any right or remedy under these terms does not constitute a waiver of that right or remedy.
These Terms and Conditions, together with your booking confirmation, constitute the entire agreement between you and us for the services and supersede any prior understandings or representations.
We may update or amend these Terms and Conditions from time to time. The version in force at the time your booking is confirmed will apply to your contract with us.
