Privacy Policy

Man with Van Bromley Privacy Policy

This Privacy Policy explains how Man with Van Bromley collects, uses, stores, and protects personal data relating to customers and prospective customers in the Bromley area. It is designed to comply with the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all Man with Van Bromley customers and service users in the Bromley area, including individuals and businesses who contact us, request a quotation, or use our services.

Who We Are

Man with Van Bromley is a transport and moving services provider operating in the Bromley area. For the purposes of data protection law, Man with Van Bromley is the data controller in respect of the personal data described in this Privacy Policy. As data controller, we decide how and why your personal data is used and are responsible for ensuring that it is processed in a lawful, fair, and transparent manner.

Personal Data We Collect

We collect and process a range of personal data in connection with our services. The information we collect may include:

Identification and contact details, such as your name, address, service address, and general location information in the Bromley area. Communication details, such as information you provide when you contact us to request a quotation, book a service, ask a question, or provide feedback. Service details, such as details about your move or transport needs, dates and times of services, pick-up and drop-off addresses, access information, and any relevant instructions you provide. Billing and payment details, such as records of invoices and payments, and information necessary to process payments through our chosen payment providers. Usage and enquiry information, such as details of enquiries you make, the services you are interested in, and records of our communications with you.

We generally do not seek to collect special category data. If you voluntarily provide information that could be considered sensitive, we will only use it where strictly necessary to deliver our services and in accordance with applicable law.

How We Collect Your Data

We collect personal data directly from you when you contact us, request a quotation, book or use our services, or communicate with us by any means. We may also receive personal data indirectly if another person books a service on your behalf and provides your details as a contact or recipient. In addition, we may collect information generated by our interactions with you, such as records of communications, service history, and billing information.

Lawful Bases for Processing

We process your personal data only where we have a lawful basis under data protection law. The main lawful bases we rely on are:

Contract: We process personal data to take steps at your request before entering into a contract and to perform our contract with you. This includes providing quotations, confirming bookings, carrying out moving and transport services, managing payments, and handling related support or queries. Legal obligation: We may process personal data as necessary to comply with legal obligations, for example, record-keeping, tax, and accounting requirements. Legitimate interests: We may process personal data where it is necessary for our legitimate interests or those of a third party, and where your interests and fundamental rights do not override those interests. This may include managing our business operations, ensuring service quality, responding to enquiries, and protecting our legal rights. Consent: In limited circumstances, we may rely on your consent to process your personal data. Where we rely on consent, you have the right to withdraw it at any time.

How We Use Your Personal Data

We use personal data for the following purposes:

To provide and manage our services, including confirming bookings, scheduling and carrying out moves, and managing customer relationships. To respond to enquiries, provide quotations, and communicate with you about services you have requested or that may be relevant to your existing bookings. To manage billing, process payments through our payment processors, and maintain financial records. To improve our services, train staff, and ensure quality and safety. To handle complaints, disputes, and claims, and to protect or exercise our legal rights. To comply with legal and regulatory obligations that apply to our business.

Data Sharing and Processors

We may share your personal data with third parties where necessary for the purposes described in this Privacy Policy and in accordance with data protection law. These third parties may include:

Service providers and data processors who act on our instructions to help deliver our services, such as technology providers, payment processors, and companies providing administrative or operational support. Professional advisers, such as accountants, insurers, or legal advisers, to the extent necessary for them to provide their services. Public authorities, regulators, or law enforcement agencies, where we are legally required or permitted to do so.

Where we use third-party processors, we only engage providers who offer adequate guarantees that they will protect your personal data and comply with applicable data protection requirements. They are only allowed to process your data on our instructions and for specified purposes.

International Data Transfers

Where any of our processors or service providers transfer or store personal data outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your data in accordance with data protection law. This may include the use of standard contractual clauses or ensuring that the destination country is subject to an adequacy decision.

Data Retention

We keep your personal data only for as long as is necessary for the purposes for which it was collected, including to provide services, meet legal, accounting, or reporting requirements, and resolve any disputes.

In general, we retain customer and booking records for as long as you are an active customer and for a reasonable period afterwards, typically up to seven years, in line with tax and accounting obligations. Enquiry records that do not result in a booking may be retained for a shorter period, typically up to two years, to respond to any follow-up queries and to improve our services.

When personal data is no longer required, we will take steps to delete or anonymise it, unless we are required to keep it for a longer period by law.

How We Protect Your Data

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, unlawful processing, accidental loss, destruction, or damage. Measures may include access controls, secure storage, staff training, and procedures to manage and respond to data protection incidents. While we take reasonable steps to safeguard your data, no system can be completely secure, and you should take care when providing personal information.

Your Data Protection Rights

If you are in the Bromley area and your data is processed by Man with Van Bromley, you have the following rights under data protection law, subject to certain conditions and exemptions:

Right of access: You have the right to obtain confirmation as to whether we process your personal data and to request a copy of the personal data we hold about you. Right to rectification: You have the right to request correction of inaccurate or incomplete personal data. Right to erasure: You may request that we delete your personal data where there is no lawful basis for us to continue processing it, for example where you withdraw consent and we have no other legal ground for processing. Right to restrict processing: You may request that we restrict the processing of your personal data in certain circumstances, such as where you contest its accuracy or object to our use of it. Right to data portability: In some cases, you may request that we provide the personal data you have given us in a structured, commonly used, machine-readable format and that we transmit it to another controller where technically feasible. Right to object: You have the right to object to our processing of your personal data where we rely on legitimate interests, including profiling, and we will stop processing unless we have compelling legitimate grounds or the processing is necessary for legal claims. Rights in relation to automated decision-making: Man with Van Bromley does not use automated decision-making or profiling that produces legal or similarly significant effects on you.

If you wish to exercise any of your rights, you can contact us using the details provided through our normal communication channels. We may need to verify your identity before responding to your request.

Complaints

If you have concerns about how we handle your personal data, we encourage you to contact us so that we can try to resolve the issue. You also have the right to lodge a complaint with the data protection supervisory authority in the United Kingdom if you believe your rights have been infringed.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data protection practices. Any changes will apply from the date the revised policy is made available. We encourage you to review this Privacy Policy periodically so that you remain informed about how we handle your personal data in the Bromley area.