Terms and Conditions for Man With Van Bromley Services

These terms and conditions set out the basis on which moving and transport services are provided by Man With Van Bromley. By making a booking, the customer agrees to these terms in full. They are designed to create a clear understanding of how the service works, what the customer must do before and during the job, and how any issues are handled. For the avoidance of doubt, references to we, us, and our mean the service provider, while you and your mean the customer, client, or person placing the booking.

These terms apply to all standard removal, transport, item collection, delivery, and related labour services supplied under the man with van Bromley name, whether the booking is made for a single item, part load, domestic move, office move, or general transport. They are intended to reflect common UK service standards and legal expectations. If any written quotation, invoice, or job note states different conditions for a specific job, those specific conditions will apply only to that job where agreed in writing.

The customer should read these terms carefully before confirming a booking. A booking request indicates that the customer has the authority to instruct the work, accepts responsibility for the accuracy of the details provided, and understands that the service may depend on access, timing, loading conditions, vehicle suitability, and the nature of the items being moved. We reserve the right to refuse, suspend, or end a booking where the service would be unsafe, unlawful, impractical, or outside the agreed scope.

Booking process begins when the customer provides a request with the required job details. This normally includes pickup and delivery locations, item descriptions, floor access, parking restrictions, preferred dates and times, and any special handling needs. A quote may be based on the information supplied and may change if the actual job differs from the description given. Acceptance of a quote, whether in writing, by electronic message, or by other recorded confirmation, creates a provisional booking subject to availability and final job conditions.

We may ask for additional information before confirming a man and van Bromley booking. This can include item sizes, estimated weight, photographs, dismantling requirements, and whether the property has stairs, lifts, narrow access, or restricted parking. The customer must ensure that all information is complete and accurate. If the job changes materially after confirmation, for example due to extra items, long carrying distances, delayed access, or the need for more staff or a larger vehicle, additional charges may apply and the schedule may be adjusted.

Bookings are only secured when we confirm them and, where requested, receive any deposit or advance payment. Time slots are scheduled in good faith, but arrival times are estimates unless a fixed time has been expressly agreed. Delays may occur because of traffic, weather, loading difficulty, previous jobs overrunning, or events outside our control. We will make reasonable efforts to communicate material delays. The customer should ensure that someone authorised is present at pickup and delivery, unless we have agreed otherwise.

Payments must be made in accordance with the quote, invoice, or agreed payment arrangement. Unless stated otherwise, prices may be based on hourly rates, fixed rates, or a combination of labour, mileage, vehicle use, and handling requirements. Any additional work requested on the day may be charged separately. Payment terms may require a deposit, partial prepayment, or full payment in advance for certain bookings, especially where third-party costs, special equipment, or extended reservation periods are involved.

Final payment is normally due upon completion of the job, unless we have agreed a different arrangement in writing before the work starts. We may accept bank transfer, card payment, cash, or other agreed methods. Late payments may result in a reasonable administration charge, interest where permitted by law, or suspension of future services. If a payment is reversed, disputed without valid reason, or declined after services have been provided, the customer remains liable for the outstanding amount and any associated recovery costs reasonably incurred.

Cancellations and rescheduling must be made as early as possible. If the customer cancels after a booking has been confirmed, we may charge a cancellation fee to cover reserved time, staff allocation, vehicle preparation, and lost business opportunity. The amount may depend on how much notice is given and whether the job has already started. If the customer requests a date change, we will try to accommodate it, but rescheduling is subject to availability and may involve revised pricing or a new deposit.

Where a customer is not ready when we arrive, or access is unavailable because of missing keys, parking issues, site restrictions, or failure to obtain permission to load or unload, the job may be treated as a late cancellation or wasted journey. In such cases, a charge may still apply. We may also end the service if continuing would be unreasonable or unsafe. If we cancel due to our own operational reasons, we will either offer an alternative date, provide a refund for any unused prepaid amount, or both, depending on the circumstances.

Customer responsibilities include making sure goods are packed suitably for transport, except where we have expressly agreed to pack items ourselves. Fragile items should be protected using appropriate packaging, and the customer should point out any items that require special care. The customer must also ensure that all goods are lawful to transport, owned by the customer or moved with proper authority, and fit for carriage. We are entitled to rely on the customer???s description of the items unless obvious concerns arise during the move.

For safety reasons, we may refuse to move hazardous items, including but not limited to explosives, gas cylinders, flammable materials, toxic substances, live animals, illegal goods, or anything that may endanger our staff, the public, or the vehicle. If such items are discovered, we may stop the job immediately. Any resulting cost, delay, disposal issue, or enforcement matter will be the customer???s responsibility. The customer should disclose any item that may fall within restricted or regulated categories before the booking begins.

Liability is limited to losses directly caused by our proven negligence or breach of these terms, and only to the extent permitted by UK law. We are not responsible for indirect loss, loss of profit, loss of business, loss of opportunity, or delay caused by matters beyond our reasonable control. Where goods are damaged because they were poorly packed, inadequately labelled, already faulty, overfilled, unstable, or unsuitable for moving, we accept no liability for that pre-existing condition or packaging failure.

Where we are liable for damage to goods or property, our responsibility will normally be limited to the reasonable repair or replacement value of the affected item, taking account of age, condition, and depreciation. The customer must notify us of any apparent damage as soon as reasonably possible and provide supporting details, including photographs and a description of the incident. We may ask to inspect the item or property before any claim is assessed. No claim will be considered where the customer has arranged repair or disposal without first giving us a fair opportunity to review it.

We are not liable for damage caused by unavoidable handling risk when moving bulky or fragile items, provided reasonable care has been taken. Customers should understand that some items, especially antique, glass, flat-pack, high-value, or over-sized goods, carry inherent risk even with careful loading. If a customer wants a greater level of protection, they should arrange suitable insurance in advance. Nothing in these terms excludes liability that cannot lawfully be excluded under the Consumer Rights Act 2015 or other applicable UK legislation.

Waste regulations are taken seriously. When the service includes removal of unwanted items, packaging, household waste, furniture, or rubble, the customer must ensure the load is described truthfully and lawfully. We do not operate as an unrestricted waste carrier for all materials, and any collection of waste is subject to compliance with applicable UK environmental law, including the Environmental Protection Act 1990, duty of care requirements, and relevant waste transfer obligations. We may refuse any load that appears contaminated, hazardous, or not properly declared.

The customer remains responsible for ensuring that waste presented for collection is genuinely intended for lawful disposal, recycling, or transfer and not mixed with prohibited materials. If a waste item requires a specific permit, treatment, or disposal route, the customer must advise us before the booking is confirmed. We may request evidence of origin, contents, or classification. Any illegal dumping, fly-tipping, misdescription, or unsafe disposal request will be rejected and may be reported where necessary. The customer agrees not to instruct us to breach any environmental or waste-handling law.

We will handle waste only in a manner consistent with legal disposal processes and reasonable industry practice. Where we arrange delivery to a licensed site, transfer station, or other authorised facility, the customer accepts that disposal charges, tipping fees, and sorting costs may apply. The customer must not place prohibited items into general load areas without prior approval. If restricted materials are discovered after collection has begun, we may return them, isolate them, or end the job, and any resulting expense will be charged to the customer.

Access, parking, and property conditions are the customer???s responsibility unless we have agreed to arrange them. The customer must ensure that suitable access is available for the vehicle and staff, including permits where needed, and that loading or unloading areas are safe. If parking charges, congestion charges, tolls, waiting costs, site fees, or entry charges are incurred, these may be added to the final bill where reasonable and applicable. We are not responsible for penalties caused by inaccurate access information.

We may use subcontractors or additional personnel to complete all or part of the service. Any such persons will be selected with reasonable care. The customer agrees that we may choose the most suitable operational method, route, staffing level, and loading sequence unless a specific arrangement has been agreed in advance. If the job requires lifting equipment, protective materials, or special handling, we may supply these at extra cost or refuse the job if the conditions are unsafe or unsuitable.

Insurance is not a substitute for care, but it is an important part of managing risk. We will maintain any insurance required by law, and where relevant we may hold cover appropriate to the type of services provided. However, insurance does not change the customer???s duties to pack properly, provide truthful information, and safeguard items before collection. The customer should also ensure that their own household, contents, business, or goods-in-transit insurance is adequate for the nature and value of the move.

Force majeure events, meaning events outside reasonable control, may affect our ability to perform a booking. These can include severe weather, road closures, accidents, vehicle breakdown, strikes, public disorder, government restrictions, or unexpected emergencies. In such circumstances, we may delay, reschedule, or cancel the service without liability for any resulting indirect loss. We will act reasonably and communicate as soon as practicable. If payment has been made for services not yet provided, any unused portion will be handled fairly in line with the circumstances.

Any complaint or dispute should be raised promptly so that we can investigate while the matter is fresh. The customer must give reasonable access to relevant information, photos, and job details. If a dispute cannot be resolved informally, the parties agree to attempt a practical resolution before starting formal proceedings where possible. This does not limit either party???s legal rights, but it encourages efficient handling of service issues and avoids unnecessary cost.

Governing law and jurisdiction: these terms and any dispute or claim arising from them are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer law provides otherwise. If any part of these terms is found unenforceable, the remainder will continue in effect. No failure or delay in enforcing any right will operate as a waiver of that right.